Amenities & Services
Food & Beverages
Food and beverage stands are located throughout the event, with roaming vendors carrying water, snacks and other beverages.
Alcohol
Bars located at the festival will serve beer and liquor. Service hours may be limited. You must be 21+ to consume alcohol ID required.
Merchandise
Stop by the Insomniac Shop to check out the brand-new Countdown and artist collections for the event. We will have a variety of apparel, hats, water bottles, accessories, and more. Don’t forget to visit us online.
Water Refill Stations
Stay hydrated! Fill up your Insomniac bottle (get your very own at our merch booth!), hydration pack, or any empty beverage container (purchased inside the festival) at our free hydration stations.
Lockers
Store your stuff securely and keep your cell phone powered up! Lockers allow you unlimited in-and-out access throughout both days, and each one features a universal cell phone charger. Learn more about lockers.
Lost & Found
Interior Lost & Found (Near Festival Entrance)
Tuesday | 4 PM – 1 AM
Exterior Lost & Found (By Box Office)
Tuesday | 1 AM – 3 AM
Wednesday | 1 PM – 3 PM
After the festival is over, all phones, wallets, IDs, passports, credit cards, prescription glasses, and tech items (such as cameras or portable chargers) will be held at an off-site location. In-person inquiries at Insomniac HQ will not be accepted under any circumstances.
Info Booth
The Info Booth will be stationed with Interior Lost & Found, and staffed with our friendly Headliner Experience team members to answer all of your pressing festival questions.
Cash Exchange
Countdown is a cashless event. Credit, debit, Samsung Pay, Apple Pay, and Android Pay will be accepted. Cash can be exchanged onsite for a prepaid card to use with our merchants.
General Store
The Insomniac General Store is stocked with items you may have forgotten at home. From flip-flops to eye drops and ring pops—these are just a few of our favorite things from our shops.
Safety & Medical
To ensure a safe environment for all, security and medical staff will be present throughout the entire event. If you need any assistance, please seek out an event staff member. Learn more about staying healthy and happy at Countdown.