Insomniac welcomes all, and we strive to make our environment accessible to our guests with disabilities. During the festival, the venue will feature accessible restrooms and other amenities, as well as designated areas for wheelchair users and their companions.
ADA parking will be provided near the box office on South Arrowhead Ave.
An accessible entrance will be located near the ADA parking. Look for the Access Center, where you can check in and receive your wristband for all accessible viewing platforms.
All accessibility-related inquiries can be answered at our Access Center, which will be located inside the venue. Additionally, this is the location for recharging wheelchair batteries and/or the other assistive technology requiring electrical recharging, as well as storing equipment.
This event takes place in a parking lot; the grounds are completely flat.
Service animals are permitted in the venue; however, this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals will be allowed inside. Pets will be turned away.
If you are bringing a service animal, make sure to check in with event staff. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
- All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
- Service animals must be housebroken and should use the service animal relief area.
- Anyone bringing an animal will be responsible and liable for any damage or injury caused by the animal.
- All animals should have legally required vaccinations that may be checked.
Countdown provides an accessible viewing area for each stage. To gain access, please check in and pick up your wristband at the Access Center.
All public restroom areas, ATMs and concession stands are accessible to our patrons with disabilities.
Effective Communication Requests
To request ASL interpretation for any performance, as well as closed captioning, braille/large font print, guided tours, and/or other forms of effective communication, please contact us. Requests must be made no later than 30 days before the event to allow for sufficient processing time.
First aid locations are offered throughout the venue, and festival event staff have been trained in proper emergency preparedness.
If you have any questions, suggestions, or comments about accessibility at this or other Insomniac events, please contact us. We are committed to continually improving the festival experience for our Headliners with disabilities.